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Return Policy

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Scope and geography. This Return Policy applies to customers in the United States of America. Our gift wrapping services and handmade gift creation business operates from Minneapolis, Minnesota, United States. This policy covers returns and refunds for gift wrapping services and handmade gift products ordered through our website or by contact, for delivery or pickup in the United States.

Gift wrapping services

Because our gift wrapping is a custom service performed on your items or on items we prepare at our Minneapolis location, we generally do not offer returns once the work is completed. If there is an error on our part (e.g. wrong style or damage we caused), contact us and we will work with you to correct it. This applies to all gift wrapping orders placed from the United States.

Handmade gift products

Pre-made gift sets and handmade gift products sold to U.S. customers may be eligible for return if they are unused and in original condition. You must contact us within 14 days of receipt. Refunds or exchanges will be considered on a case-by-case basis, in line with our business practices in Minnesota, United States.

How to request a return or adjustment

Contact us via our contact page (Minneapolis, Minnesota, United States) with your order details and the reason for your request. We will respond and, where applicable, provide instructions for return or next steps. This applies to gift wrapping and handmade gift orders placed from the United States.

Refunds

When a refund is approved for a gift wrapping or handmade gift order, it will be issued using the original payment method within a reasonable time frame, in line with our payment processor’s policies and applicable U.S. law.

For questions about returns or refunds for our gift wrapping or handmade gift services in the United States, please use our Contact page. We are located in Minneapolis, Minnesota, United States.